One Orchestration Layer:
Multi-Agent Orchestration & BYOK
Switchboard bridges your customer communication channels, foundational LLM models, and backend business applications with sub-second latency, deterministic API tools, and full control of your data.
Example conversations
How Switchboard Works:
Every channel, agent, and tool in one place
Switchboard acts as the intelligent orchestration layer between your customer channels, foundational LLM models, and backend business applications.
Omnichannel Ingestion & Sub-2s Triage
Single unified gateway across WhatsApp, SMS, email, and web chat. Route every message to specialized vertical agents in under 2 seconds.
Deep API Actions, Not Just Chat
Agents read and write through your systems' APIs, such as Shopify orders and Calendly bookings, with circuit-breaker safety. EHR and practice-management connections start from a workflow template and go live during onboarding.
Operator Multi-Tenancy & Data Isolation
Complete tenant data isolation, encrypted credentials at rest, custom tool tokens, and strict zero-model-training guarantees. Patient health data belongs on the BYOC tier.
OpenAI(Frontier models)
Claude(Frontier models)
Gemini(Frontier models)
DeepSeek(Open weights)
xAI(Frontier models)
Bedrock(AWS VPC)
Azure OpenAI(Azure cloud)
Groq(500 tok/s)
Ollama(On-Prem)Qwen(Open weights)
Mistral(Open weights)
Cohere(Rerank & embed)View all 70+ providers & BYOK →
Salesforce(CRM)
HubSpot(CRM)
Zendesk(Support)
Intercom(Chat)
Shopify(Commerce)
Stripe(Billing)
QuickBooks(Finance)
NetSuite(ERP)
Slack(Ops)
MS Teams(Ops)
Jira(Tickets)
Linear(Issues)
Notion(Knowledge)
Airtable(Bases)
PostgreSQL(Database)
Snowflake(Warehouse)
Twilio(SMS)athenahealth(FHIR template)Motive(Fleet)Explore the connector catalog →Always Available 24/7/365
Eliminate queue wait times and missed after-hours leads. Routine inquiries, order lookups, and scheduling are resolved instantly with zero staff fatigue.
High-Throughput Enterprise Scale
Built on event streaming, distributed Redis caching, and resilient queuing. Scale from 100 to 1,000,000 monthly interactions with flat platform pricing—no per-seat penalties.
Target Operational ROI
Designed to reach 73% automated first-contact resolution, 40% fewer appointment no-shows, and 3.4x faster responses — modeled targets, not yet measured customer results.
100% Model Agnostic:
Supports All 70+ AI Model Providers & BYOK
Switchboard does not lock you into any single AI lab. Connect your own API keys (BYOK), route dynamically between frontier reasoners and cost-optimized models, or run 100% air-gapped on private infrastructure.
Zero Token Markup & BYOK
Use your existing enterprise contracts with OpenAI, Anthropic, or AWS Bedrock. Zero markup on your model tokens.
Dynamic Multi-Agent Routing
Route complex triage to frontier models from Anthropic or OpenAI, high-volume chat to fast, low-cost models, and audio transcription to Whisper.
Private On-Prem & Open-Source
Host open-weight models on Ollama, Xinference, or any OpenAI-compatible vLLM cluster behind your firewall.
- OpenAIFrontier ReasoningIndustry-standard multimodal & reasoning intelligence
- AnthropicExtended ThinkingNuanced instruction following, long context & coding precision
- Google GeminiMassive 2M ContextSub-second multimodal reasoning and native search grounding
- DeepSeekOpen ReasoningState-of-the-art open-weights reasoning & MoE architecture
- xAI (Grok)Real-Time SynthesisTruth-seeking reasoning engine with real-time world knowledge
- Mistral AIEfficient Open WeightsHigh-performance European frontier models with frontier efficiency
- MLMeta LlamaOpen Source BenchmarkUbiquitous open ecosystem foundation hosted on your choice of cloud
- AWS BedrockAWS Private VPCZero egress fee, fully managed frontier models inside your AWS boundary
- Azure OpenAIEnterprise SLADedicated Microsoft cloud infrastructure with strict HIPAA/SOC2 compliance
- Azure AI StudioModel CatalogAccess to Phi-3, Mistral, and open frontier models on Azure compute
- GCGoogle Cloud Vertex AIEnterprise GCPUnified Google Cloud machine learning platform with custom fine-tuning
- AWS SageMakerCustom EndpointsHost proprietary weights, fine-tuned LoRAs, and private inference clusters
- OCOracle Cloud (OCI)Bare Metal AIHigh-performance cluster infrastructure with dedicated RDMA networking
- NNNVIDIA NIMTensorRT-LLMStandardized microservices accelerated by NVIDIA AI Enterprise
- NANVIDIA API CatalogHosted CatalogHosted NVIDIA API catalog endpoints for open and partner models
- Groq500+ tok/s LPUUltra-fast Language Processing Unit (LPU) silicon for instantaneous triage
- TATogether AIServerless SpeedSub-second cold starts with flash-attention cloud cluster inference
- FAFireworks AIUltra Low LatencyCompound AI system serving with sub-100ms time-to-first-token
- SSSambaNova SystemsDataflow SN40LFull-precision frontier reasoning at 400+ tokens per second
- OOpenRouterUniversal AggregatorSingle API endpoint routing intelligently to 200+ models with auto-fallback
- RReplicateCloud ContainersServerless model hosting with pay-per-second hardware provisioning
- SSiliconFlowHigh ConcurrencyCost-optimized serverless inference engine with high token throughput
- NANovita AILow Cost APIScalable serverless GPU cloud optimized for conversational workflows
- PPerfxCloudAccelerated APITurnkey enterprise inference nodes with dedicated bandwidth guarantee
- RRegoloEuropean PrivacyGDPR-compliant European serverless inference cluster
- CCometAPIMulti-Model HubUnified multi-cloud model gateway with automated route failover
- DDeerAPIHigh AvailabilityRedundant cloud API connector with integrated token telemetry
- AAIHubMixGlobal EdgeEdge-distributed inference endpoints with low regional latency
- GCGMI CloudNVIDIA H100 FleetSpecialized GPU cloud providing bare-metal compute for generative AI
- TTokenerUnified GatewayOne key for frontier and open-weight models
- OGOpenCode GoCoding GatewayGateway tuned for coding and agentic workloads
- OllamaLocal On-PremisesRun state-of-the-art models entirely on your own workstations or servers
- XXinferenceDistributed XorbitsCluster serving for LLMs, embeddings, and multimodal models on bare metal
- LLocalAIDrop-in OpenAISelf-hosted, air-gapped OpenAI-compatible API without cloud GPU dependencies
- OAOpenAI API CompatibleAny vLLM / TGI GatewayConnect ANY proprietary or self-hosted endpoint implementing OpenAI REST spec
- GGPUStackHeterogeneous ClustersManage Apple Silicon, NVIDIA, and AMD GPUs under one private cluster orchestrator
- HFHugging Face HubCommunity WeightsDirect integration to 500,000+ open models, datasets, and serverless inference
- HFHugging Face TEIText Embeddings InferenceLightning-fast HuggingFace container for high-throughput vector extraction
- TITriton Inference ServerNVIDIA ProductionMulti-framework enterprise model serving across CPU and GPU hardware
- OOpenLLMBentoML FrameworkProduction serving framework with one-command containerization and Kubernetes deploy
- VAVessl AIMLOps PlatformHybrid cloud and multi-cloud GPU orchestrator for enterprise pipelines
- LLemonadeEdge AIEmbedded inference designed for local mobile and smart device hardware
- ATAlibaba Tongyi (Qwen)Qwen3.7World-class bilingual coding, mathematics, and long-context capabilities
- BWBaidu Wenxin (ERNIE)Enterprise ERNIE X1Industry-leading Chinese semantic comprehension, logic, and enterprise search
- ZAZhipu AI (GLM)GLM-4 FrontierAdvanced bilingual reasoning, function calling, and multimodal visual reasoning
- MAMoonshot AI (Kimi)2M Context WindowPioneering ultra-long context document analysis and deep conversational recall
- 001.AI (Yi)Yi-LightningHigh-parameter efficiency bilingual models from Kai-Fu Lee's frontier lab
- THTencent HunyuanEnterprise MoETencent's massive trillion-parameter foundation model integrated with enterprise tools
- MMiniMaxABAB 6.5 & VoiceMoE reasoning foundation paired with real-time expressive speech generation
- BVByteDance VolcengineDoubao LLMHigh-concurrency foundation powering TikTok and enterprise ByteDance ecosystem
- VMVolcengine MaaSManaged ServiceManaged enterprise cloud platform for high-throughput model execution
- SStepFunStep-1 / Step-2Next-gen MoE multimodal understanding and step-by-step mathematical reasoning
- BABaichuan AIHealthcare & FinTechHigh-precision vertical model optimized for medical terminology and finance
- CChatGLMBilingual StandardPioneering open foundation model with extensive tool-calling capabilities
- MModelScopeAlibaba CommunityAlibaba's premier open-source model community and inference endpoints
- GAGitee AIOpen Source CloudCloud computing and model serverless API for domestic developer ecosystems
- HCHuawei Cloud MaaSAscend AI CloudCloud infrastructure native to Huawei Ascend AI accelerators and NPU clusters
- HCHuawei Cloud MaaS HKInternational NodeHong Kong availability zone offering global low-latency interconnects
- UUpstageSolar Mini / ProKorean frontier leader renowned for Document AI and high-precision RAG
- 3Z360 ZhinaoSecurity AICybersecurity-specialized foundation model with robust safety guardrails
- ALAnt LingAnt Group FinTechFinancial intelligence and compliance-hardened language engine
- BBytePlusByteDance GlobalInternational enterprise cloud services with Doubao and vision models
- MMimoMultimodal EngineLightweight conversational agent architecture with fast visual reasoning
- LLongcatLong ContextHigh-efficiency context window scaling for legal and academic corpora
- CohereRerank v4 & EmbedEnterprise search accuracy benchmark with multilingual neural reranking
- VAVoyage AICustom EmbeddingsPrecision embeddings tailored for financial filings, legal docs, and source code
- JAJina AI8K Context EmbeddingsLong-sequence embeddings, universal reranking, and web reader APIs
- NANomic AIMatryoshka VectorsFully reproducible open weights embedding models with flexible dimension truncating
- MMixedbread.aimxbai EmbeddingsHigh-density dense and binary embeddings optimized for sub-millisecond retrieval
- FAFish AudioZero-Shot TTSUltra-expressive neural text-to-speech with emotion and accent cloning
- FFunASRReal-Time STTEnterprise speech recognition toolkit with voiceprint diarization
- TCTencent Cloud ASRSpeech RecognitionReal-time speech-to-text for voice channels
- TATypesafe AIIntent ClassifierLightweight model specialised for question classification
From zero to production-grade AI customer operations without extensive engineering.
Live in days, not quarters
Connect Channels
5 minutesLink WhatsApp, SMS, Web Chat, or Email via one-click credentials.
Pick or Build Scenarios
Day 1Select turnkey industry playbooks or generate custom DSLs in natural language.
Deploy & Orchestrate
InstantLive multi-agent routing with full unified inbox fallback for human oversight.
Deploy Where Your Compliance Demands: SaaS, VPC, or BYOC
From turnkey multi-tenant SaaS to 100% air-gapped VPCs in your own AWS/GCP account. Switchboard adapts to your corporate infosec and data residency requirements.
Multi-Tenant Shared Cloud
Production-ready within 24 hours. Fully managed multi-tenant cluster with tenant-scoped data access and encrypted secrets at rest.
- Zero infrastructure maintenance
- Tenant-scoped queries on customer data
- Managed Twilio & Meta API webhooks
Dedicated VPC Cloud
Dedicated isolated compute and database cluster provisioned in your chosen cloud region with private VPC peering and custom SLA guarantees.
- Dedicated PostgreSQL & Redis instances
- Custom AWS / GCP private VPC peering
- Custom SLA, by contract
- PHI workloads: BYOC recommended (no Switchboard BAA today)
Self-Hosted BYOC (Your Cloud)
Deploy the complete Switchboard stack directly into your own AWS or GCP account under your existing cloud security agreements.
- Customer-managed AWS/GCP account
- 100% data residency & customer KMS keys
- Runs under customer's own cloud BAAs
- Air-gapped VPC inference compatible
Architected for Regulated Operators: Zero Compromise
Customer operations touch sensitive business data. Switchboard is engineered with strict database isolation, contractual zero-training guarantees, and an enterprise compliance roadmap.
Healthcare Deployments via BYOC
For workloads involving PHI, run Switchboard in your own cloud account so PHI stays under your cloud provider's BAA. Switchboard does not currently sign Business Associate Agreements.
BYOCAudit Trails & Access Control
Audit trails for every conversation and role-based access control (RBAC). Switchboard does not hold a SOC 2 or ISO 27001 report today; a formal audit is planned but has not started.
No SOC 2 Report YetZero Model Training
Customer proprietary business data, knowledge bases, and message payloads are never retained or used to train foundation models across any provider.
Guaranteed PolicyTenant-Scoped Data Isolation
Every database query is scoped to your tenant ID and checked by automated isolation tests in CI. Sensitive API keys are encrypted at rest with Fernet.
Production StandardEngineering Primitives: Isolation, Telemetry & Determinism
Engineered from the metal up for mission-critical operations. Tenant data is scoped by company with full audit observability.
Tenant Isolation & Encrypted Secrets
Every query scoped by tenant ID, enforced by CI isolation checks and a least-privilege database role. Credentials encrypted at rest with Fernet. Row-level security: Roadmap.
Integration Engine
Deterministic tool execution runs via a dedicated headless integration engine in queue mode. Inbound and outbound actions verified with HMAC-SHA256 signatures, Redis atomic deduplication, and circuit-breaker guardrails on every connector call.
Full-Stack OpenTelemetry Tracing
Distributed trace spans across every message hop. Real-time token consumption metrics, P95 intent latency tracking, and Grafana Faro browser session performance telemetry.
Ready to Architect Your Customer Operations?
Schedule a technical architecture deep dive with our engineering team to review multi-agent topologies, CRM integrations, and turnkey playbooks.