Switchboard for dental practices
The front desk for every inbound — WhatsApp, phone, email, and web — handled by an AI that books appointments, verifies insurance, and chases no-shows. Your team answers only the calls that actually need a human.
PHI, HIPAA & PHIPA: Use BYOC
Switchboard does not currently sign Business Associate Agreements (BAAs) and does not hold a SOC 2 report. Clinics that need to process PHI should use the BYOC tier, where the full stack runs in your own cloud account under your cloud provider's BAA. In Ontario, PHIPA keeps your clinic responsible for personal health information: on BYOC you choose the region (a Canadian one, for example) and the data stays in your account. Switchboard does not yet offer a PHIPA agreement for the shared cloud. On the shared-cloud tier, keep messages free of PHI. Explore Dedicated & BYOC plans.
Clinical & Emergency Safety Notice: Switchboard provides administrative workflow, patient intake, and scheduling automation only. It does not provide clinical diagnosis, medical triage advice, or emergency dispatch services. If a patient is experiencing a medical emergency, they must dial 911 or visit the nearest hospital emergency department immediately.
Dental practices Operations Snapshots
Inspect production-grade dental practices workflows, automated sync pipelines, and audit logs running live on Switchboard.
Autonomous Hygiene Recare & Two-Way Conversational Booking
Patients overdue for cleanings receive personalized SMS invites that book directly into your PMS.
Two-Way Recare: Patient Marcus selects Thursday 2:30pm slot via conversational SMS in under 45 seconds.
Negotiates slot times and provider preferences via natural WhatsApp or SMS.
Detects unfilled cancellations and dispatches waitlist offers to recover chair revenue.
Booking writebacks reach your practice-management system through a custom integration or webhook bridge.
What it sounds like in production
- Patient (SMS / WhatsApp)Hi! Do you have any openings for a routine cleaning next Thursday morning? Also do you take Delta Dental PPO?
- Practice AI AssistantHello! Yes, we are in-network with Delta Dental PPO. For next Thursday, September 18th, we have 9:30 AM or 11:15 AM available with our hygienist, Elena. Would either of those times work for you?
- Patient (SMS / WhatsApp)9:30 AM works great!
- Practice AI AssistantYou're all set for Thursday, September 18th at 9:30 AM. I've sent a quick 1-minute digital intake link to verify your Delta Dental member ID so there are no delays when you arrive: https://forms.example.com/recare-dental. See you soon!
Demonstrative Simulation: All names, entities, and scenarios shown are synthetic reference models engineered for workflow demonstration.
What Switchboard does for dental practices
Appointment booking on every channel
Patients text, call, or DM asking for a cleaning — the AI checks your schedule, offers available slots, books the appointment, and sends a confirmation. No hold music.
Reminders + no-show recovery
48-hour + day-of reminders on the patient’s preferred channel. No-shows get an auto-follow-up to rebook within 10 minutes — before they forget and drift to another practice.
Insurance verification intake
Collects payer name, member ID, and group number ahead of time. Flags out-of-network plans before the patient arrives, so there are no surprises at checkout.
Hygiene recall + recare reactivation
Scans your PMS for patients overdue for 6-month cleanings and reaches out with one-click rebooking links. Turns your dormant patient list into full operator schedules.
Post-op care instructions
Automated check-ins the morning after extractions, root canals, or implants. Answers common healing questions and flags excessive pain for immediate clinician review.
After-hours dental emergency triage
Handles late-night toothaches and broken crowns. Differentiates true emergencies needing on-call paging from routine issues that can book first thing Monday.
The problem your front desk is drowning in
It’s 4pm on a Friday. Twelve patients are calling about insurance, your receptionist is on hold with Delta Dental, and the new-patient intake form is still sitting blank on the counter. Half the voicemails from the morning haven’t been returned. Two people just DM’d your Instagram asking “do you take Aetna?” and no one’s going to see it until Monday.
Meanwhile, tomorrow’s 9am cleaning no-showed last week and you never followed up. That’s $180 gone, and a chair that sat empty while someone else who needed a same-day cleaning went to the practice down the street.
Every hour your front desk spends re-reading the same intake script, re-explaining the same insurance questions, or calling back voicemails is an hour they’re not greeting the patient standing in the lobby. Growing practices hit this wall fast — and the next step is usually hiring another receptionist at $45k/year before you even realize software could have done 80% of the work.
Switchboard takes the repetitive 80% off your front desk’s plate, on every channel, 24/7. Your team stays focused on the patients in front of them.
Autonomous Dental Hygiene Recalls & No-Show Recovery
Interactive Product WalkthroughClick to watch
From $299/mo. All channels. Unlimited users. Pilot Welcome Offer: Enterprise tier ($999/mo value) for $299/mo.
See full pricing & comparison