Deploy Switchboard across WhatsApp, Instagram, Facebook Messenger, Email, Telegram, and SMS without ever sharing your master passwords, personal logins, or two-factor authentication codes.
Zero Master Passwords
We never ask for or store your personal Facebook, Instagram, Google, or email account passwords. All integrations use official token-based delegation.
Scoped Least-Privilege
Permissions are strictly isolated to customer messaging operations. Switchboard cannot view financial data, modify page ownership, or access personal files.
Full Ownership Retained
You stay the owner of every account. Any access you delegate (Twilio users, bot tokens, and Meta partner access once available) can be revoked from your own platform settings at any time.
Scope of Supported Channels: Switchboard is purpose-built for real-time customer, client, and patient operations messaging across professional services, healthcare clinics, dental practices, legal firms, and e-commerce. We natively support WhatsApp Business, Instagram Direct, Facebook Messenger, Domain Email, Telegram, SMS, Web Live Chat, and LINE. Video/comment streaming platforms (such as YouTube) are not supported as inbound operational inboxes.
Channel Delegation Playbooks
Cross-referenced with official developer documentation from Meta, Google, Telegram, and Twilio.
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WhatsApp Business
Guided Cloud API Setup (Self-Service Signup Coming Soon)
Official Meta Cloud API
Connect your WhatsApp Business number using your Meta Cloud API phone number ID and access token, with our team guiding setup. No WhatsApp Web QR codes or private passwords.
What You Do (Client Action)
1Today (Guided Setup): Paste your WhatsApp phone number ID and Cloud API access token into Switchboard Channels; our team walks you through it. A self-service 'Connect WhatsApp Business' button is coming soon.
2Coming Soon (Partner Sharing): Once Switchboard's Meta business verification completes, you can add Switchboard as a Partner in Meta Business Suite and grant 'Manage WABA'.
What Switchboard Receives (Security Scope)
Switchboard receives a scoped WABA access token and phone number ID. Zero access to personal WhatsApp chats or phone data.
Meta Business Suite Scoped Messaging Delegation (Coming Soon)
Coming Soon
Once Switchboard's Meta business verification completes, you will be able to delegate customer messaging permissions through Meta's agency partner framework. Your personal Facebook account, administrative ownership, and billing remain 100% untouched.
What You Do (Client Action)
1Navigate to business.facebook.com and select your business account.
2Go to Settings > Users > Partners, then click 'Give partner access to assets'.
3Enter Switchboard's Meta Partner Business ID (provided during onboarding once verification completes) and select your Facebook Page / Instagram account.
4Toggle on 'Messaging / Community Management' permissions and click Confirm.
What Switchboard Receives (Security Scope)
Grants Switchboard API permission to read and reply to direct customer inquiries. Switchboard cannot edit page details, run ad spend, or access personal messages.
DNS Authentication (SPF/DKIM) & Zero-Password Auto-Forwarding
DNS Records + Forwarding
We never ask for Google Workspace, Microsoft 365, or IMAP/SMTP passwords. Inbound emails forward automatically, while outbound responses authenticate via your domain's DNS records.
What You Do (Client Action)
1Inbound: In your Google Workspace or Microsoft 365 admin console, configure an automatic forwarding rule for support@yourdomain.com to forward incoming mail to your dedicated Switchboard inbound inbox.
2Outbound: Add standard CNAME / TXT records (SPF and DKIM cryptographic signatures) in your domain DNS manager (Cloudflare, GoDaddy, Route53, Namecheap).
What Switchboard Receives (Security Scope)
Switchboard receives customer support emails forwarded by your server and sends authenticated replies. Zero access to your private employee mailboxes or Google Drive.
Isolated Twilio Subaccounts or Scoped Developer Roles
Subaccount Isolation
Route business SMS without sharing your primary Twilio master credentials or payment details.
What You Do (Client Action)
1Option A (Subaccount): In Twilio Console, create a dedicated Subaccount named 'Switchboard SMS'. Provide the subaccount SID and auth token.
2Option B (User Invite): In Twilio Console > Settings > Manage Users, invite ram@switchboard-ai.com with the 'Developer' role (not Administrator or Billing).
What Switchboard Receives (Security Scope)
Restricted exclusively to messaging on your designated number. Switchboard has no access to your payment methods or master account.
Partner sharing is coming soon. Your Partner ID will be provided during onboarding once our Meta business verification completes.
Frequently Asked Questions
Will Switchboard ever ask for my personal Facebook or Google password?
Never. Switchboard connects exclusively through official API tokens, scoped bot tokens, and DNS forwarding, with guided setup. We have strict engineering controls prohibiting staff from requesting or recording master account credentials.
Can Switchboard lock me out of my accounts or take over my business?
No. Switchboard connects with API tokens you provide, and your accounts stay under your ownership. You can revoke those tokens on the platform at any time.
How does this work for regulated industries requiring HIPAA, BAA, or attorney-client compliance?
For regulated organizations (such as medical and dental practices subject to HIPAA or legal firms requiring privileged data isolation), Switchboard offers a Bring Your Own Cloud (BYOC) single-tenant deployment tier where the entire stack runs within your private AWS or GCP account under your cloud provider's Business Associate Agreement (BAA) and your own security controls. Switchboard itself does not currently sign BAAs or hold a SOC 2 report.