Starter
Predictable flat platform for single-brand customer engagement.
$299/month
Get Started with Starter- 1,000 conversations/mo included
- 2 specialized AI agents
- Direct B2B & customer intake
- Tenant-scoped data isolation
- Standard SLA & support
Simple, transparent pricing
Pricing that scales with your business
Flat platform pricing with zero per-resolution penalty fees. All plans include managed setup and multi-agent routing.
Enterprise Architecture Pilot
Validate Switchboard in your environment with dedicated engineering support, the full connector catalog, private VPC peering, and customized SLAs.
Pro
For scaling multi-channel operations and multi-team workflows.
$799/month
Get Started with Pro- 5,000 conversations/mo included
- 5 specialized AI agents
- B2B + B2B2C omnichannel routing
- Advanced RAG & knowledge ingestion
- Priority SLA & dedicated onboarding
Enterprise Pilot
Enterprise
Dedicated single-tenant infrastructure or BYOC with custom SLA.
Starting at$1999/month
Request Enterprise Pilot- 15,000+ conversations/mo included
- Unlimited specialized AI agents
- Deploy in Your Own Cloud (BYOC)
- Custom EHR/CRM API connectors
- Dedicated solutions engineer & Slack
- PHI workloads via BYOC (no Switchboard BAA today)
Compare all features
| Feature | Starter | Pro | Enterprise |
|---|---|---|---|
| Conversations/mo | 1,000 | 5,000 | 15,000+ |
| Specialized agents | 2 | 5 | Unlimited |
| Channel modes | Direct B2B | B2B + B2B2C | All modes |
| Knowledge base | Basic | Advanced | Advanced |
| Multi-agent routing | Standard | Yes | Yes (Multi-DAG) |
| Custom integrations | No | Standard catalog | Custom + Webhooks |
| Observability | Basic | Full | Full OpenTelemetry |
| Setup time | Managed (2 days) | Managed (2 days) | White-glove (1 day) |
| Support | Standard | Priority | Dedicated Slack |
| Custom SLA | No | No | Custom, by contract |
Frequently asked questions
- What is included in the Enterprise Architecture Pilot?
- The Enterprise Architecture Pilot ($1,999/mo) provides dedicated single-tenant deployment (or BYOC within your own cloud VPC), custom connector development for your EHR/CRM, dedicated Slack channel with core solutions engineers, and assisted production onboarding.
- What channel modes are supported?
- Direct B2B: your agents interact with your business contacts. B2B2C: your agents interact with your customers' customers, with separate inboxes per client.
- Can I change plans later?
- Yes. Upgrade or downgrade anytime from your dashboard. Changes take effect on the next billing cycle.
- Do you offer annual billing discounts?
- Yes. Annual plans save 20% vs monthly billing. Enterprise volume discounts available for committed scale.
- What happens if I exceed my conversation limit?
- We'll alert you when you reach 80% of your limit. You can upgrade anytime, or we can discuss custom caps without harsh per-resolution penalties.
Enterprise & Regulated Operators
Need Dedicated Infrastructure, Custom Connectors, or Complete Data Isolation?
For healthcare networks, financial institutions, and high-volume operators with strict compliance or bespoke system requirements.
Run in Your Own Cloud
Deploy Switchboard inside your own AWS, GCP, or private cloud (BYOC) so sensitive customer and patient data never leaves your compliance perimeter.
Zero Third-Party CustodyCustom Systems Integration
Our solutions engineers build direct, bi-directional API connectors into your proprietary CRM, legacy EHR or practice-management system, or ERP.
Turnkey Engineering DeliveryWhite-Glove Setup & SLAs
A dedicated solutions architect maps your workflows, assists day-1 rollout, and provides 24/7 priority support with predictable volume economics.
Assisted Day-1 Deployment