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Operator Console · Zero Seat Tax

The Autonomous Front Desk & Omnichannel Operations Cockpit

Eliminate the fragmented sprawl of Zendesk tickets, Klaviyo blasts, and Zapier bridges. Switchboard unifies real-time omnichannel conversations, autonomous tool execution, and proactive customer retention on a single continuous PostgreSQL state.

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Omnichannel Inbox

Zero Seat Tax

One continuous thread per customer across WhatsApp, Instagram, Email, SMS, and Web with real-time agent + AI co-pilot handoffs.

Integration Engine

Connector Catalog

Deterministic tool execution running via headless queue mode. Triggers actions in Salesforce, Stripe, Shopify, HubSpot, and internal databases.

Continuous State

Your Database

Unified PostgreSQL customer record powering both real-time inbox answers and proactive drip campaigns with zero cross-vendor data latency.

Closed-Loop Customer Operations

From Inbound Intent to Proactive Retention

Support triage and proactive customer outreach are two sides of the same operational coin. Both execute directly on a shared PostgreSQL state with zero Zapier delay.

Support & Front Desk Operations

Every inbound message across WhatsApp, Instagram, SMS, email, and web chat resolves in one continuous thread with sub-second intent triage and deterministic CRM tool execution.

Interactive Operations Console
Select Production Scenario:
Live Healthcare Inbound Stream • WhatsAppLive Execution • 0ms Lag
M

WhatsApp Customer • +1 (555) 0184

Hi! I need to reschedule my dental cleaning with Dr. Elena Vance for this Friday afternoon if possible?

CNS_INTENT: RESCHEDULE_APPOINTMENTConfidence: 99.4%

Practitioner: Dr. Elena Vance (Dental Clinic)

Deterministic Tool Call: EHR.queryOpenSlots(date='2026-09-11', slot='AFTERNOON') → 200 OK (2 Slots)

Switchboard Autonomous Agent

Dr. Vance has openings this Friday at 2:15 PM or 4:30 PM. Reply with which slot suits you best and I'll confirm your calendar instantly!

AI
P95 Triage Latency: 1.18s Written to EHR via athenahealth FHIR template
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Modeled targets, not measured customer results.

Deterministic Execution Engine

Inside the Multi-Agent Execution Pipeline.

Switchboard does not just generate chat replies. Explore how incoming messages trigger compliance masking, sub-second routing, and live transactional writes directly into core systems.

Channel: WhatsApp Business API

“Hi, I need to reschedule my root canal with Dr. Miller for Friday afternoon. My pain is manageable right now.”

Engineered Outcome EHR updated, calendar locked, pre-op instructions resent in 1.1s
Step 3 of 5CNS Intent Router
Execution pipeline steps
CNS Intent Router Latency: 380ms

3. Fast Intent Classification & Model Routing

Tier-1 Fast Router matches intent to appointment rescheduling with 99.1% confidence.

Step 3 of 5
pipeline_execution_trace.json Deterministic Execution
{
  "intent": "APPOINTMENT_RESCHEDULE",
  "confidence": 0.991,
  "selected_model": "claude-haiku-4-5",
  "requires_human_touch": false
}
isolation: tenant_scopedzero_model_training: true
All playbooks deploy with turnkey CRM/EHR connectors, zero model training, and tenant-scoped data access.Explore All Industry Blueprints

Modeled targets, not measured customer results.

Interactive Operations Sandbox

Watch Deterministic AI Execute in Real Time

Test real customer inquiries. See how Switchboard triages intents, executes backend API tools deterministically, and resolves inquiries without human intervention.

Customer Message via WhatsAppT+0.00s
“Hi! Need to reschedule my cleaning with Dr. Alvarez to Thursday at 2:30 PM. Also we switched to Delta Dental PPO.”
Switchboard CNS Orchestrator
Target Agent:
Patient Intake & Care Coordinator Agent
Inference Model:
Anthropic (BYOK)
Triage Latency:
1.12s
Token Cost:
312 tokens ($0.0009)
Target: 100% autonomous resolution. Zero staff phone triage. Zero no-show risk.
Deterministic Backend IntegrationsZero Hallucination Guardrails
ehr_query_open_slots()200 OK (Slot Available)
System: EHR API (athenahealth template)
Payload: { provider: 'dr_alvarez', date: '2026-09-10', slot: '14:30' }
payer_eligibility_lookup()200 OK (Verified Active)
System: Change Healthcare Gateway
Payload: { carrier: 'delta_dental_ppo', group: 'DL-88219' }
Verified Customer Response DispatchTotal SLA < 1.12s

All set! Your cleaning is rescheduled for Thursday, Sept 10 at 2:30 PM with Dr. Alvarez. We've verified your Delta Dental PPO coverage and updated your patient chart. See you then!

Modeled targets, not measured customer results.

Unified Integration Ecosystem · Dify Plugins, n8n & Webhooks

Any model. Any tool. Every channel.

597 catalogued connectors, available through Dify plugins, n8n nodes, and webhooks, combined with multi-agent DSLs. Connect your entire tech stack with zero per-resolution penalty fees.

73 foundation model providers. Plug in any frontier or open-source reasoning model with your own API keys (BYOK).

  • OpenAI
  • Anthropic
  • Google Gemini
  • DeepSeek
  • xAI (Grok)
  • Mistral AI
  • Meta Llama
  • AWS Bedrock
  • Azure OpenAI
  • Azure AI Studio
  • Google Cloud Vertex AI
  • AWS SageMaker
  • Oracle Cloud (OCI)
  • NVIDIA NIM
  • NVIDIA API Catalog
  • Groq
  • Together AI
  • Fireworks AI

Ready to Modernize Your Customer Operations?

Connect with our solutions architects to map your communication channels, design custom multi-agent workflows, and deploy a production pilot.

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